An educational SME faced inefficiencies in managing customer and event data, with repetitive manual workflows causing delays and errors. Despite using multiple technology platforms, their operations were disjointed, and software costs were escalating.

Developed a custom CRM tailored to the client’s needs, integrated automation tools to streamline workflows and event management, and migrated their operations to a more cost-effective tech stack. These changes centralised data, reduced software redundancies, and improved backend operations.

• 30% improvement in operational efficiency.

• Saved 40% of staff time on administrative tasks.

• Achieved £13k in annual cost savings and eliminated reliance on costly, ineffective software.